The mission of EQA HELLAS S.A. is to provide credible, independent, impartial, non-discriminatory, high quality, accredited certification and verification services, solidifying it’s position as a valuable trusted partner in the market and increasing the confidence of all interested parties.
Integrity is ensured by maintaining conformance to applicable legislative, regulatory and statutory requirements, to the established accreditation criteria and to the provisions prescribed in the relevant standards ELOT EN ISO/IEC 17021 and ELOT EN ISO/IEC 17029 and in any other guidance documents issued by the National Accreditation System (ESYD), the European Accreditation (EA) and the International Accreditation Forum (IAF).
The main objective is the continuous improvement of the image and the prestige of EQA HELLAS S.A. and the extension of the scope of the conformity assessment services provided.
The strategy for maintaining customer satisfaction and meeting stakeholder expectations includes:
- Adhering to applicable regulatory and statutory requirements and current legislation.
- Establishing and maintaining an effective Quality Management System.
- Pursuing continuous improvement.
- Allocating all resources necessary for providing conformity assessment services in a timely manner and according to contractual arrangements and applicable criteria.
- Ensuring confidentiality and the protection of the integrity and the availability of acquired data, including compliance with GDPR provisions.
- Demonstrating the competence and operational knowledge of personnel involved throughout the certification and verification process, via on-going training and systematic evaluation against established performance criteria.
- Ensuring business transparency and the independence, impartiality and integrity of all personnel and external assessors or experts, who are mandated to state any conflict of interest present, when assigned any specific certification or verification project, thus excluding themselves accordingly.
- Monitoring customer satisfaction and managing grievances, complaints and objections timely and effectively.
Certification and verification related decisions are based on objective evidence of conformity or non-conformity, generate repeatable results, and are the produce of independent judgment, not being influenced neither directly nor indirectly by specific interests or other third parties.
EQA HELLAS S.A. is held accountable for safeguarding the impartiality of the conformity assessment activities and does not allow commercial, financial or other pressures to affect impartiality. An independent Impartiality Committee, which represents a wide range of conflicting market interests, has been established and regularly exercises the required oversight.